Return Policy

Refund Policy for Seedlings

Thank you for choosing Ranjuini Apple Farm! We are committed to providing top-quality, healthy seedlings. While we strive for excellence, we understand that issues may arise. Please review our refund policy below.

1. Damaged or Defective Seedlings

If your seedlings arrive damaged or in poor condition, please contact us within 3 days of delivery. To help us process your request, we may ask for photos of the damage. We will gladly offer a replacement or a full refund.

2. Incorrect Item Received

If you receive the wrong seedlings, kindly notify us within 7 days of receiving your order. We will promptly send the correct item at no additional shipping cost.

3. Change of Mind

Due to the delicate nature of seedlings, we do not accept returns or offer refunds for orders canceled after purchase. Please review your order carefully before checkout.

4. Customer Responsibility

Once the seedlings have been delivered, it is the customer’s responsibility to ensure proper planting and care. We cannot be held liable for any issues resulting from improper handling, environmental factors, or poor maintenance.

5. Refund Process

Approved refunds will be processed through your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

For any inquiries, please reach out to our support team at

Phone: +254 721 909 086, +254 722953285

Email: info@ranjuinifarms.com